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Refund policy

Returns & Refunds

Return Window

  • Returns are accepted within 30 days from the date of delivery.

Condition of Returned Items

To be eligible for a return, items must be:

  • New and unused
  • Uninstalled
  • In their original packaging
  • In resalable condition

Return Authorization (RMA)

  • Customers must contact us and obtain a Return Merchandise Authorization (RMA) before returning any item.
  • Returns sent without an approved RMA may not be accepted.

Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs for standard returns.
  • Our Responsibility: We will cover return shipping costs if:
    • The wrong item was shipped, or
    • The item arrived damaged.

Refund Processing

  • Refunds are processed after the returned item has been received and inspected.

Refund Method

  • Approved refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items

The following items are not eligible for return:

  • Special-order items
  • Custom products
  • Electrical components
  • Installed or used parts
  • Clearance items
  • Opened safety equipment

Restocking Fee

  • A 15% restocking fee applies to customer-initiated returns.
  • No restocking fee will be charged if the return is due to our error.

Wrong Item Shipped

If we ship the wrong item:

  • We will cover all shipping costs.
  • We will send the correct item at no additional charge.

Damaged Shipments

If your order arrives damaged:

  • Notify us as soon as possible.
  • Provide clear photos of:
    • The damaged item
    • The packaging
    • The shipping label

Damage Reporting Timeframe

  • Damage claims must be reported within 5 business days of delivery.